Kingstanding Post Office – top tips

Kingstanding Post Office – top tips

Postmaster of the Week (w/c 15 November), Satpal and Narrinder Devgun are a dynamic couple who run Kingstanding Post Office in our Midlands region.

They never fail to deliver for their customers, they provide consistently excellent service and this is reflected in their strong Voice of the Customer scores achieving scores of 5 for Overall Experience, Friendly, Professional, Knowledge, Understanding and Efficiency.

Recent customer comments include:

  • “Breath of fresh air walking into this Kingstanding branch and being welcomed with open arms”
  • “I was so pleased highly recommend this Post Office, five star service”
  • “It's definitely the best shop on Kingstanding circle, I love it here.”

Postmaster Satpal shares their top tips…

Customer Experience
“We have a simple focus on ensuring all of our customers get the very best service every time they visit. That comes from making it personal, making them aware of all the ways in which we can help them with both Post Office and our gifting business.”

Christmas chat
“With every customer we are asking would you like any Christmas stamps or will you need any High Street Gift vouchers for your Christmas shopping list while you’re here today.”

Drop & Go
“With all of our current Drop & Go customers and all customers posting 3+ items we are discussing how the service can save them time and effort and as they grow their postage spend we can offer you a “THANK YOU” from Post Office with top-ups on your account.”  

Credit Card (trial branch)
We have now introduced asking all Amazon customers… “Do you use a Credit card for your Amazon shopping? Were they aware that they will be stop accepting Visa shortly? Were you aware that Post Office now has a Mastercard Credit card, is that something may want to find out more about...?”