Greatest hits of 2018: a dazzling debut at Pride
As we reach the end of the calendar year, we’re taking a look at some of our greatest hits of 2018, starting with our dazzling debut at Pride.
Three weeks to go: Our Christmas countdown
We’re just three weeks away from the big day, which means more and more customers are coming into branch to send their parcels to loved ones ahead of the festive period.
Our key customers this Christmas: Social Senders
November is drawing in, Christmas is just around the corner and our Christmas marketing campaign is in full swing! We’re looking at our three customer groups this Christmas and exploring how we’re talking to them and what the opportunity...
Our key customers this Christmas: Returns customers
November is drawing in, Christmas is just around the corner and our Christmas marketing campaign is in full swing! We’re looking at our three customer groups this Christmas and exploring how we’re talking to them and what the opportunity...
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Our key customers this Christmas: Marketplace Sellers
November is drawing in, Christmas is just around the corner and our Christmas marketing campaign is in full swing! We’re looking at our three customer groups this Christmas and exploring how we’re talking...
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Get the lowdown: Our Christmas marketing campaign
We all know that Christmas is our peak time for mails, with 30% of our mails income being delivered in the month of December. So talking to our mails customers in a way that matters to them in the lead...
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Customers love: Post Office and Starling Bank
This week, we announced that Starling Bank became our first mobile-only banking partner. Find out what customers are saying and discover why this new partnership is so important.
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Drop & Go: top tips to deliver a great service
Postmasters across the country are delivering customer experiences to Drop & Go customers. Here are five examples you can try in your branch.
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Understanding Marketplace sellers
Many small businesses will be visiting their local Post Office branch to send orders to their customers this Christmas. We carried out some research to understand Marketplace sellers, including who are...
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It’s a deal: Payzone Bill Payments now part of Post Office
We’re delighted Payzone’s bill payments business is now part of the Post Office Group.
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Go-ahead for Payzone bill payments acquisition
We are delighted the Competition and Markets Authority has today (19 October) approved our plan to acquire Payzone’s bill payments business.
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Mails market watch: Collect Plus
A look at Collect Plus, one of our key competitors for Mails. We share their customer access points, the markets they serve and their developments in the last year.
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Relationships and reputation in business
There is a growing and thriving trend of marketplace sellers who work hard to win trust and form relationships with their customers. They are small businesses who build their reputation and rely on positive...
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The growing popularity of online small business
Consumer lifestyles have changed considerably over the last 10 years, with more people opting to start their own businesses – either as a change in career or to pursue a passion and generate some additional...
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Crimestoppers Campaign - Speak up, Stay Safe
Post Office has teamed up with charity Crimestoppers to launch a new campaign in the West Midlands as part of our ongoing commitment to crime reduction and prevention.