The Post Office: An extension of my business
Over the past few weeks, we’ve discovered how our Post Office banking services are providing vital access to cash to communities. Now we hear from Laura...
Join the Debate: The future of Banking
Next week, we’re hosting our next Post Office Debate with Banking Services Director, Martin Kearsley. Here Martin invites you to join him and has a special message for our branch and supply chain colleagues.
Watch: the opportunity
With banks closing up and down the country, there’s a clear opportunity for us act as we pursue our ambition to become the UK’s number one provider of cash services. Here, Banking Services Director, Martin Kearsley sets the scene for...
Resolving branch IT issues
To better support you, we have recently set up a dedicated Branch Availability Management Team responsible for escalating and prioritising issues when there has not been a timely fix or when a bespoke solution is required for Branch...
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Watch: Why do we all need to innovate?
Nothing stands still. Hungry rivals with bright ideas are ready to disrupt every sector. Here’s a look at two doing just that in mails. And why we need to keep on innovating in every part of Post Office....
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Brands we trust: Where we sit in the rankings
Yesterday we talked about the top 5 brands in YouGov’s brand index. Here’s where Post Office sits in YouGov’s industry-specific rankings. We’ll discuss what this means and what we can learn from it.
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Brands we trust: Why is John Lewis the UK’s most trusted brand?
This week we’re putting the spotlight on brands doing well in 2018. Find out where Post Office sits in industry-specific rankings like banking. And how being a trusted brand can help us be a more successful...
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Gambling Commission report on Camelot
You may have seen news reports regarding the Gambling Commission’s report on Camelot. One of the issues included in the report is about Camelot’s governance and robustness of supplier management in relation...
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CommonUnity: that’s a wrap!
Our sense of community is as alive as ever, as proved by our CommonUnity campaign, which celebrated the varied communities we serve across the UK. Watch our wrap up video to discover the communities we...
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Branch technology upgrade – your experiences
Upgrading branch counter equipment for the first time in over a decade has come with many challenges. Here colleagues from Betchworth and Llangaffo branches share their experiences.
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Post Office research: Europe’s unsung cities
Our latest report shows that people looking to bag a bargain break could save up to 44% by visiting unsung cities across the continent. This research has been shared with the media and it is another way...
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Tech or human touch: what do customers really want?
It seems technology is has taken seed at home, work and in organisations. But what happens when our love of tech contrasts with our need for the human touch? And what do customers really want from Post...
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Royal Mail Postbox trial
Postmasters and branch teams may have seen news reports in the media this week regarding Royal Mail’s parcel post boxes trial in the Northampton and Leicester area. 30 post boxes will be trialled over...
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Creating a buzz in our Communities
Our CommonUnity competition has drawn to a close as we’ve celebrated communities which matter to people across the UK. We take a look at some of our favourite social posts from our competition winners...
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New postmasters boost business
Eagle-eyed retail magazine readers will have spotted new postmasters learning from the voice of experience in a series of features. Postmasters Raaj Sangha from Jerry’s Lane in Birmingham and Amarjit Rakhra...