Catch up: why Post Office innovation’s essential
Last week, Henk Van Hulle, Director of Business Innovation, spoke about the trends transforming our sector, customer expectations and our world at large....
Watch: innovation debate highlights
Watch the highlights of our latest Post Office Debate which looked at what the Post Office will look like in 2049.
Chat bots, AI, and wearable tech – welcome to Identity Services hackathons
Here’s how the technology industry’s answer to The Great British Bake Off is helping Post Office find innovative ways to be a digital identity leader.
Lessons from the casual dining crunch
Innovating in ways that meet customers’ needs has kept Wagamama and Bill’s alive in a challenging climate. What can we at Post Office learn from them – and the struggles of competitors like Jamie’s Italian and Carluccio’s?
-
Meet the transformers – the brands winning in the digital age
Brands that adapted by integrating digital into every element are surviving and thriving. It’s how Post Office can win in a world where customers expect to be spoken to in more personal ways.
-
Join the debate: innovation for our nation
What will the Post Office look like in 2049? That’s the question we’re asking in the latest Post Office debate on Thursday. And you could be there to help predict the answer.
-
Creating the Experience of the Future
By embracing digital technologies, new ways of working and a change culture, McDonald’s has reinvigorated its customer experience, sales and leadership of its sector. What can other sectors – including...
-
Four start-up principles to shake up a 400 year old organisation
How can a company with four hundred years of history adopt a start-up mind-set? Here we look at 4 principles used by start-ups and discuss how they can make all businesses more successful.
-
A diverse organisation is a successful one
Here we share expertise from Professor Amanda Kirkby as we look at how better understanding Neurodiversity can help us build better relationships with our colleagues and our customers.
-
Customer Hub - The Road to Delivery
It’s been a whirlwind year in the Business Innovation team. From ideation conception, to a hackathon and a move to a new office. Here, we take a look at the steps the team have taken on the road to shortly...
-
Identity - our new reality
Becoming a leading provider of digital identity services is one of the key ambitions of our North Star strategy. Bryn Robinson-Morgan, our Chief Product Officer for Identity Services, was invited to speak...
-
CommonUnity: Unearthing Communities In Modern Britain
With just two weeks left to enter the CommonUnity competition we take a look at the varied and vibrant communities that we’ve found along the way.
-
Customer is King and their Experience has to be of a Royal Standard
Competition is rife in the world of retail and so customer experience is more important than ever. We look at the importance of good customer experience for keeping customers coming through our doors....
-
Introducing Generation Z
Introducing a whole new kind of customer. Generation Z. Find out who they are, what they want and how Post Office can attract them.
-
Leading The Way In Digital Identity
Becoming a leading provider of digital identity services is one of the key ambitions of our North Star strategy which is why we are taking part in the 'Think Digital Identity for Government 2018' event...