Who are our Mails customers?


Who are our Mails customers?

We have three core customer groups who use us for Mails products and services – social senders, marketplace sellers and e-commerce customers. Here we look at who they are and what they want from the Post Office and how branches can provide...

Spotlight on Mails


Spotlight on Mails

Mails has been a part of the Post Office since day one. It’s the service everyone knows we provide. Our ambition is to remain number one in letters and parcels but the market continues to change - competition is fiercer and customers...

  • 26-09-2018

    Banking services - marketing campaign launches soon

    We have been progressing on our joint agreement with UK Finance - and next week our external marketing campaign begins. Here we explain more about the campaign.

  • 19-09-2018

    Targeting First Time Buyers

    Colleagues from the Post Office Money team, alongside representatives from Bank of Ireland, attended the First Time Buyer Home Show in Manchester on Saturday to help raise awareness of our mortgage products....

  • 19-09-2018

    Banking - the crucial link

    Martin Kearsley, Director of Banking Services, talks to Supply Chain Director Russell Hancock to hear how supply chain is ensuring they do all they can to provide the best possible service to the branches...

  • 12-09-2018

    A good time for Life Protection

    We are delighted to share some great promotions around the upcoming Life Protection awareness period starting 17 September 2018, where branches will be provided with a series of materials to support conversations...

  • 03-09-2018

    Savings - integral to our past and present

    Your savings customers can win big over the next six months when they take part in our Hey Big Saver prize draw.

  • 29-08-2018

    Spotlight on cash and banking services

    How customers pay for products and services has seen dramatic changes over the years. In this video, we stop and reflect on consumer behaviours and attitudes around cash and payment options, and look at...

  • 15-08-2018

    Travel Money Card best for Turkish holidays

    Yesterday (14 August) was our biggest ever day for Turkish card sales and top up both in branch and online. With unprecedented demand on cash, the Travel Money Card is the best option for customers asking...

  • 15-08-2018

    Getting the right cover

    Travel money and card and insurance naturally go hand in hand. However, according to ABTA, 10 million holidaymakers travelled without the right cover last year, with many people feeling that it wasn’t...

  • 10-08-2018

    Gift Card giveaway winners announced

    To celebrate 2 million One4all Gift cards sold through the branch network last year, we were giving four colleagues a chance to win a gift card. Click to see if you are a winner.

  • 08-08-2018

    Why customers choose Post Office for travel

    Mintel’s 2018 Market Report on the Travel Money sets out why customers choose Post Office travel money. Read on to hear more about the key themes and stats and why continuously providing great service...

  • 07-08-2018

    Getting the word out with Money Saving Expert

    We’ve been working with Money Saving Expert to spread the word about the banking framework. Watch our video and find out how you can share the content with your own followers!