Key takeaways from our Holiday Money Report
Last weekend, we announced the findings from our annual holiday money report. Find out our key takeaways and discover some travel talking points with your...
Bill payments: Market changes and customer expectations
The bill payments market is changing, which presents both challenges and opportunities for Post Office. Here we look at customer expectations and how this affects you.
Keeping an eye on the competition
We all know that December means mails – as customers up and down the country send Christmas cards and gifts to loved ones around the world. But with more companies offering a delivery service, how do we stack up against the competition?...
Tax-free One4All gift cards for Christmas
The run up to Christmas is the perfect opportunity to promote One4All gift cards, and with up to £50 tax-free for companies thanks to HMRC’s Trivial Benefit they also make the perfect corporate thank you gift – ideal for business customers....
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Post Office Money wins at Your Mortgage Awards
Post Office Money has been named Best Online Mortgage Lender at the 2018-2019 Your Mortgage Awards, widely regarded as the UK's definitive consumer mortgage awards.
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Ofcom announces cap on 118 number charges
Ofcom has announced a cap on calls to Directory Enquiry service numbers, also known as 118 numbers from April 2019.
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We’re a British Travel Award Winner!
We’ve done it again – we’re a British Travel Award Winner! We’ve won gold in the Best Foreign Exchange / Travel Money Retailer and silver for Best Travel Insurance Provider.
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Great start with Labels to Go
Labels to Go launched on 12 November and we saw approximately 19,000 transactions in the first week. Last week we had over 44,000 transactions. Share the following social media posts to let your customers...
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Better SSK screens in time for Christmas
Customers and Christmas Makers will see some changes when they use the Self Service Kiosks this festive peak.
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The Reviews are in: We have had a huge increase in our Special Deliveries
Christmas is fast approaching, Black Friday and Cyber Monday are just around the corner and it’s more important than ever to get the basics right. See what other Postmasters had to say about the Mails...
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Who are our e-commerce customers?
The growth of online shopping has resulted in a new type of customer coming to our branches for Click and Collect and Returns services. Here we explore who the customers are and what do they want from...
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Mails Workshops - Resources now available
Materials are now available for those who were unable to attend our recent Mails workshops or would like to run shorter sessions with your team whether you have 10 minutes, half an hour, or half a day...
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Passport renewals get digital
Be it foreign currency, travel insurance or passports, we’ve been answering the UK’s travel needs for over a generation. And this month, we’ve gone a step further towards becoming the go-to place for travel...
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3 reasons why customers complain
Mails has been a part of our business since day one, however we don’t always get things right for the customer. See what the top reasons are for Mails complaints.
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Our award winning Travel app
Last week saw the Post Office Travel app scoop up an award for Mobile Speed to Market at the annual OutSystems NextStep conference.