The ability to verify identity has become increasingly important for customers during these difficult times. Our online Verify product – which customers can use to access government services online including benefits – has seen expected volumes soar, and short term recruitment needs in various industries mean that companies need to carry out checks quickly and efficiently.
We will soon be introducing a new In-Branch Verification service at branches that currently offer the Document Certification service, allowing customers to have their identity documents physically checked and authorised as part of an application process.
The In Branch Verification service has been developed for customers undertaking a Disclosure & Barring Service application (criminal record check), right to work check, job application, opening accounts, or any service where they may require identity documents checked.
Martin Edwards, Managing Director Identity Services, said “The In Branch Verification service will make application processes easier and safer for customers, and provide branches with a new source of income.
“Customers will be able to choose from a wider range of documents to prove identities, helping those who might not have standard identity documents such as passports and driving licences, or enough credit history.
"One of the key uses for the service will be customers going through the vetting process to start a new job, re-enforcing the Post Office's role in helping to get the country moving again as we emerge from Covid-19 lockdown."
Over 6 million Disclosure and Barring checks are undertaken each year and circa 3 million new roles created. The service is likely to be adopted by ecommerce companies who do not have a physical presence, or Banks, Building Societies, and recruitment companies that do not have a nationwide presence to offer document checking services locally.
Please look out for more information and operational instructions in the coming weeks.