Rollout of identity services is on a roll

Rollout of identity services is on a roll

Starting tomorrow (Wednesday 22 May), we’re extending the number of Post Office branches where customers can access identity services. 

Our International Driving Permit (IDP) network will be increased by 500 branches, taking the network beyond 3,000 branches, while our document certification service network will be tripled to over 3,500 branches.

Coverage for both services will be in the main Post Office network. Several local branches also have requested the walk-in IDP service, based on customer demand. We’re also trialling document certification at a small number of local branches – with a view to expand the service across a greater network.

Identity Services Project Manager Anthony O’Sullivan said: “Offering IDPs and our document checking service at an extended number of selected branches is great news for our customers. It shows how we’re at the leading edge of the identity services market. To support our branch colleagues where these services are going live, we’ve provided briefings, product packs and training information as required.”

The document certification process, which includes checking copies of passports, driving licences, recent utility bills and bank statements, is also being simplified. We’re introducing a bar code to launch transactions, on-screen Horizon guidance and a hand stamp to certify that the copies are a true likeness of original documents more easily.

An IDP is required or recommended to drive in over 140 countries where a UK licence alone is not sufficient, including the USA, Brazil and Japan. IDPs are not currently required if you intend to drive in European Union (EU) or European Economic Area (EEA) countries.