Competition is rife in the world of retail and so customer experience is more important than ever. We look at the importance of good customer experience for keeping customers coming through our doors.
This week celebrates the launch of our two new and exciting Post Office mortgage products; Post Office Family Link™ and Post Office Retirement Link™.Working closely with Bank of Ireland, we have undertaken extensive customer research to understand what aspects of the mortgage market are just not working for our customers.
Knowing our customers is key to us achieving our North Star so we surveyed 2000 of them to find out how they really feel about Post Office. Read what they said here, you won’t believe some of their answers!
You’ll have seen it all over the news. Facebook’s integrity has been called into question following the data leak with Cambridge Analytica. But what does it mean for other brands and what have we got in place to protect the data we hold?
Over the past year we’ve been busy creating the foundations that will digitally transform our branch network, ensuring the Post Office matters as much tomorrow as it does today.