The Historical Shortfall Scheme

Welcome to the website of the Historical Shortfall Scheme

Information for applicants

The Historical Shortfall Scheme aims to resolve past issues for current and former postmasters who believe they have experienced shortfalls related to previous versions of Horizon.

Here you will find all the information you need to find out whether you are eligible and to help you submit an application. Eligible applications will be assessed by an independent advisory panel.

Please submit your application by midnight BST on Friday 14 August 2020, as the scheme is then due to close to new applications.

We appreciate people may be facing difficult circumstances due to the ongoing Coronavirus situation. We will of course continue to monitor this and any impact on the scheme, and if we need to be flexible, for example in changing the closing date or around postal applications, we will keep you updated on this website, so please do check back regularly.

Please click on the relevant links for the full details and please read all the information before completing an application.

Some of the documents contain formal, legal information and language that is necessary for the integrity of the scheme. Where possible, such as in the questions and answers, we have kept the information as clear and straightforward as possible.


Please download the Application Form using the link on the right hand side of this page and save it to your electronic device. Once you have completed your application, please ensure the final version you email is saved and all the information you have entered is visible. Please attach the completed form to an email and send it to

If you are sending a hard copy application by post, when you print the completed form please ensure all the information you have entered is visible in the printed version.



*forms updated Friday 29 May 2020